Online communication is not without shortcomings though many of those are perceived, rather than real.online communication  some real, some perceived  specifically in the context of citizen engagement. Importantly, however, we outline strategies to overcome any shortcomings.We have also noticed that while the majority of the comments demonstrate a relatively high degree of language skills, this is by no means always the case. We have seen comments written in an abbreviated SMS style  comments English; and comments written using phonetic spelling. All of which indicate that online systems do not necessarily have to present a barrier to entry for people with poorer language skills.

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